Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services.

Account Information

When you create an account, we may collect:

• Full name
• Email address
• Encrypted password credentials
• Company name
• Subscription status
• User preferences

Business Information

To provide accurate calculations, you may voluntarily provide:

• Truck profiles
• Fuel economy (MPG)
• Fuel prices
• Fixed operating expenses
• Variable operating expenses
• Driver pay information
• Insurance costs
• Maintenance costs
• Toll expenses
• Load details
• Pickup and delivery locations
• Saved calculations
• Saved routes
• Company settings

Business information remains your property.

Automatically Collected Information

When you use LoadProfits, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Login activity
• Error logs
• Usage analytics
• Session information
• Cookie identifiers

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Authenticate your identity.
• Process subscriptions and payments.
• Generate profitability calculations.
• Save truck profiles and preferences.
• Improve the Platform.
• Detect fraud and unauthorized activity.
• Respond to support requests.
• Maintain platform security.
• Comply with legal obligations.
• Develop new features and services.

We do not use your business data to compete with you or disclose confidential operational information.

3. Payment Information

LoadProfits does not store your complete credit or debit card information.

Payments are securely processed by trusted third-party payment providers such as Stripe. Those providers maintain their own privacy and security practices.

4. Business Data Ownership

All freight-related information you enter into LoadProfits, including:

• Freight rates
• Customer information
• Truck operating costs
• Profit calculations
• Saved routes
• Business settings

remains your property.

LoadProfits uses this information solely to provide the requested services.

We do not sell, rent, trade, or commercially share your confidential business information.

5. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Keep you logged into your account.
• Remember your preferences.
• Improve website performance.
• Analyze Platform usage.
• Enhance security.
• Detect fraudulent activity.

You may disable cookies in your browser, although certain features may no longer function properly.

6. Third-Party Services

To operate the Platform, we rely on third-party providers including, but not limited to:

• Mapping services
• Routing services
• Cloud hosting providers
• Payment processors
• Analytics providers
• Authentication services
• AI-powered document processing (used only when you choose to use the Import Load Offer feature to upload a document or photo)

These providers receive only the information necessary to perform their services.

We are not responsible for the privacy practices of third-party websites or services.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

• Password hashing
• Encrypted communications (HTTPS/TLS)
• Secure database infrastructure
• Access controls
• Authentication mechanisms
• Regular security updates

Despite these safeguards, no method of electronic storage or internet transmission is completely secure.

Accordingly, we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.
• Maintain your account.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Delete your account.
• Request a copy of your stored data.
• Withdraw certain consents where applicable.

To exercise these rights, please contact us using the information provided below.

10. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information is collected, the right to request deletion of certain personal information, and the right to receive equal service regardless of exercising your privacy rights.

LoadProfits does not sell personal information as that term is generally defined under applicable California privacy laws.

11. Data Breach Notification

In the event of a data breach that compromises your personal information, we will take reasonable steps to investigate and contain the incident, and will notify affected users and, where required, applicable regulatory authorities, in accordance with applicable law and without undue delay.

12. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict, or port your personal data, and the right to object to certain processing.

Our legal basis for processing your information includes your consent, the performance of a contract with you, and our legitimate business interests.

If you have concerns about how we process your data, you may lodge a complaint with your local data protection authority.

13. Children’s Privacy

LoadProfits is intended solely for users who are at least 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will promptly delete it.

14. International Users

Our services are operated from the United States.

If you access LoadProfits from another country, you understand that your information may be transferred to, stored, and processed within the United States.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will become effective immediately upon publication unless otherwise required by law.

Continued use of the Platform after any modifications constitutes acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us.